"When I first met Dr. Martin, he reviewed my case and said, ‘We do what you need.’ Plain and simple but very confident.
He put me at ease, as did his staff, a wonderful group of people who make you feel like family. They kept me informed about my case and made me very relaxed.
Dr. Martin and his staff have been great from the first time we met and at every appointment since. If I had to do it all over again I’d be right here.
Dr. Martin and staff make me smile."
"Dr. Martin is a saint.
For two years I had been in a lot of pain and barely able to eat on the left side of my mouth. A co-worker recommended Dr. Martin to me after her husband had seen him. Best advice ever received!
Within a few months I knew I had made the right decision. I was pain free and able to eat normally.
Dr. Martin and his whole staff are always friendly and professional and I believe they truly care about their patients. I always feel welcome in his office! He has created such a fun-loving environment and you feel it the moment you walk in.
I have happily passed on the recommendation to many friends and family without hesitation."
"I first came to Dr. Martin over two years ago in desperate need of repair to my smile. I was in my mid-30’s and had eight missing teeth already, with several more needing to be removed. I truly believed before I met Dr. Martin that he would pull the rest of my teeth and give me dentures. They were that bad.
I never smiled because I was ashamed of my smile. I knew that the person that people saw was not the person I felt inside.
After the first visit with Dr. Martin and his wonderful staff, we formulated a plan to do what I thought was impossible. After a year of work, Dr. Martin gave me the second best gift in my life (the first being my children). He gave me my smile back!
My teeth are better now than they have ever been in my entire life! I have a beautiful full set of teeth that are perfectly aligned. I have had more strangers come to me and tell me how pretty my smile is. I thank them and tell them all about Dr. Martin, his staff and the miraculous work they do. My whole life has changed for the better, all from a smile, my smile!
Thanks, Dr. Martin!"
"I have been a patient of Dr. Martin for five years.
When I first came to Dr. Martin I had missing teeth and the ones I had were brown and so embarrassing that I wouldn’t smile or talk to people face to face. I was in pain all the time.
Dr. Martin and his staff never made me feel embarrassed or ashamed. Dr. Martin worked with me to figure out the best process and schedule to give me the beautiful and confident smile!
I recommend Dr. Martin to everyone I know and meet."
"I came to Dr. Martin’s office in 2004. I had tremendous problems with my teeth and kept postponing going to see a dentist. My biggest fear was to be judged on the condition of my teeth.
When I first saw Dr. Martin, I was immediately put at ease. He looked at my teeth and offered solutions without judgment. He presented me with options and explained in detail the procedures.
It was with this trust that I put myself under the care of Dr. Martin and his wonderful staff. It gave a new meaning to family dentistry as I felt I had found a new family in Dr. Martin’s office, always being greeted with open arms and I only have one regret – I wish I had known about Dr. Martin’s office sooner."
"Dr. Martin is the best dentist I’ve ever been to for major dental care.
He is very personable and just a regular person. He is genuinely concerned with the case and the end results of his work. He makes sure you, the patient, are satisfied and comfortable with results.
Dr. Martin got rid of my painful partial with implants which required extensive painstaking expertise because of my personal condition – thinning bone structure and lack of gum tissue.
Dr. Martin took the time to explain everything he was doing. He also educated me about follow up and dental hygiene treatments. I’ve kept my promises and he has kept his.
He also replaced my ill fitting upper denture with a very comfortable one. I couldn’t be happier.
Being able to eat without pain is wonderful. Dr. Martin is the best!"
"Throughout my life, my teeth were not well taken care of and I have always had a real dental phobia. I have moved a lot throughout my whole life. I would get my teeth under control but then we would move. Each time we moved, I was afraid to go find a new dentist. So, I would lose control of them again. By the time I came to The Richmond Smile Center I had a huge crisis on my hands.
I just knew I had to get someone who was really competent and knew what they were doing. And I just knew this was it! It was a year of work, and I would absolutely do it all over again knowing it would turn out like this.
I am just thrilled to death and absolutely in heaven. I just can’t say enough. My teeth feel unbelievable and they really fit my face. I have seen a lot of other dental work and know a lot of people who have paid a lot of money for dental work, and it just doesn’t look nearly as natural.
The people at The Richmond Smile Center are so great! I was so scared, you wouldn’t believe it. My blood pressure was just off the charts, but they put me at ease. They really calm you down, especially scaredy-cats like me. They are so gentle. The staff also lets you know of every little single thing they are going to do and really walk you through the whole thing. If you have questions, they don’t mind answering them.
They really gave me back my life. I was depressed and now I’m finally happy.
People considering getting any dental work done at all have to go to Dr. Martin, at least for a consultation! Besides being so talented professionally, personally he is just wonderful. He makes you feel completely at ease. You can just tell right away he is the ultimate professional and a kind, good person! His staff is the best, best, best of any staff. I am telling you, I am not just kidding. The best of ANY staff I have ever worked with."
"I have been a patient of Dr. Charles Martin since 1995. Friendly Gentle Dentistry aptly describes Dr. Martin and his competent staff’s caring treatment of their patients.
I especially appreciate how Dr. Martin thoroughly explains your dental needs, and recommends applicable dental procedures with options and their related fees. He patiently answers your questions in a manner you will understand.
Dr. Martin schedules patients, allowing ample time to complete the planned procedures unhurriedly. I have had some bad experience with other dentist that schedule patients like an assembly line, more concerned with adhering to their schedule than providing proper treatment to their patients.
I have had several dental implants successfully done by Dr. Martin. Although this requires major surgery, Dr. Martin’s calm reassurance and competence allayed my apprehension. He performed these procedures using the latest dental technology with skill and care. During these procedures I experienced only slight discomfort and pain. I now enjoy unrestricted chewing and an enhanced smile.
I am seventy-three years old and have had lots of dental treatments. Dr. Martin has provided me with the best dental care I have ever experienced. I recommend Dr. Charles Martin without any reservation to anyone seeking dental care."
Hamilton Robinson, Retired Policeman
"I first came to Dr. Charles Martin because my sister had been there and she had successful implants done. She thought Dr. Martin should look at me because I had lost a bridge. So I came in with her and soon I was also getting implants.
My treatment and procedures by Dr. Martin include three implants. That was about 10 years ago. They have been absolutely wonderful, not the first minutes trouble with them.
I also have a bridge. My bridge had a tooth that abscessed and the root canal was not successful. There is only 1 tooth of that remaining now. I have been worried about giving up that bridge. On a scale of 1 – 10, I give my treatment and Dr. Martin a 10. I have been very pleased with my results.
And as to how I look — I think my six new crowns across the front are absolutely beautiful. I would best describe my dental experience in this office as very pleasing and very good. I rate this office as excellent, both the doctors and the staff.
I would say that going through the process of the six new crowns was a little more than the three implants because I had been sick a lot this winter. And I am about 10 –12 years older. However, Dr. Martin makes you feel more than comfortable during the procedures.
I do recommend this practice whenever people tell me they need a dentist. I say, “You need to see my dentist, Dr. Charles Martin on Huguenot Road.
I do not know enough adjectives to describe this dental office. I am very satisfied and would rate this office, doctors, and staff as excellent in every way.
There is a lot of the staff that have been very helpful to me. Of course, Lisa has been here longer than most of the staff. I consider her and some of the other girls that are no longer here very dear friends. I still remember Dr. Martin’s assistant during the implants, I can’t remember her name but she was excellent too. So I would say I have had wonderful care all around and I appreciate it very much."
"A word of thanks to Dr. Martin and a recommendation to others who may be thinking of restoring their teeth, but have reservations about taking this route.
When I was born the good teeth gene was missing from my gene pool. I grew up during hard times when dental hygiene was not a priority. Surviving was the most important thing. With my uneven, crooked teeth my smile was always covered with my hand. One of the first things I did when I went to work was to have my front teeth caped. Now I could smile.
Over the years I spend a lot of time in the dentist chair. My dread of having to have dentures was a constant nightmare for me. Then it happened! My teeth started breaking off. Just broke right off when I was chewing something. The first one I put into a small cup in the medicine cabinet, and the next one and etc. Why I saved them I do not know. Perhaps it was my way of thinking they were not really gone. My dentist at that time did not know what to do. I went to different dentists, one for this problem, one for another problem. Some teeth were extracted. Then the gum disease started. So I said to myself, this is serious. Your entire health could be in jeopardy.
Serious action had to be taken. I still had the teeth in my medicine cabinet, the teeth I was losing were getting closer to the front of my mouth and my smile was in danger, in addition to my health.
Implants seemed a possibility. I read about Dr. Charles Martin and his work with implants. An appointment was made with him. I was very impressed. He would do all the work in his office, the permanent bridges, implants, fillings, root work, gum restoring, etc. No going from dentist to dentist. I liked that. The sign at his office said “friendly, gentle dentistry” O.K, I thought he is definitely friendly and the others in the office also, and he seemed gentle. On a second visit, Dr. Martin explained in detail, with pictures and video, the procedure for the implants and other work.
I agreed to have the work done, and I will admit I was nervous and apprehensive. My trips to dentists before had not been reassuring for me, but this was different. Dr. Martin lived up to the sign that said “gentle” and now he could add to this “painless”.
Dentistry has made amazing progress in the last years, and it is great to have a dentist who keeps up with them, and continues to do so. I now have teeth to chew with and a smile that I am proud of. I still have those teeth in a cup in my medicine cabinet. I think I can dispose of them now."
"When I was born with deformed hands and a cleft lip palate, my mother faced the challenges of seeking the best plastic surgery and restorative work in the country. She found a top notch doctors at one of the best medical centers in the 50’s, Duke Hospital. I had 2 to 3 operations every year until I was 6 years old, several of them to repair my lip and palate. After that my mother continued to push for excellence and never allowed me to say, “I can’t”. She taught me piano and passed on the family tradition of gospel singing with me and my 3 sisters. When I wanted to be in the school band, there was only one instrument I could try with my finger and mouth difficulties. So of course, she bought me a $500.00 baritone horn and encouraged me to earn first chair.
My dental work as a pre-teen included extensive extractions and “heavy metal” braces that was the only option. I was still going back and forth to Duke a 200 mile trip for orthodontic care and still receiving the most innovative treatment. I remember getting a “Pandora” x-ray with one of the very first machine invented. All of this resulted in an exceptional outcome with a permanent bridge across my top front teeth and a speech pattern that was good enough to lead the debate club. You could say that my early dentistry though quite involved, set my expectations very high.
As an adult, I had few problems for all of my 20’s and 30’s. Then in my mid 40’s, the bridge that had been put on at age 16, was no longer feasible. I knew I was losing one of the “anchor” teeth and now faced a dilemma. The options were explored as I was being treated for routine care at MCV dental school. Least expensive would be a removable plate, but that would be somewhat removable, uncomfortable, and could affect my singing and public speaking. Implants were one possibility, but that would be very expensive and maybe not successful with my congenital bone deformities. The best option seemed to be to replace the bridge, still an expensive option and would mean comprising another tooth for an anchor. But my life style and smile would be optimal.
The next question was who could do the best job? I know from my experience at MCV that the teaching doctors were the best I would be able to find; so I chose Dr. Charles Martin and Associates based on that and the hope that I could work our finances and time needed.
From the first visit to this office, I felt completely at ease with all my potential problems and was eager to get started. The office worked out a payment plan for what my insurance would not cover. My doctor was friendly and extremely careful in all parts of the procedures. I had always been very sensitive to needles and Novocain in the front of my mouth. The scar tissue was so tender that most of the time when I got a needle there I would be crying and gripping the chair in pain. This time, the doctor was so expert in technique that I said I hoped ever one of his students would learn how he did it. I never felt pain and I cried from relief and amazement at how easy it was.
My new bridge exceeded my expectation in comfort, fit and appearance. Suddenly I got compliments on my smile and I sang and spoke perfectly. I could not give my recommendation to any other dental practice, but Dr. Charles Martin and Associates has definitely made a positive “note” in my life."
"I have had extensive dental treatment done by Dr. Charles Martin, including caps, implants, root canals and tooth extractions. On a scale of 1 to 10, I would rate this office a 10 +.
Dr. Martin has made my mouth look excellent and my experience in this office was exceptional. I have only had two dentists work in my mouth ever. Dr. Martin’s work is the best. I would not change to another dentist.
I would rate this office as highly professional. The staff will do anything they need to do for the patient from a dental standpoint; they are excellent. Everyone here is very professional and you can tell they are going all out to deliver outstanding care.
Dr. Martin wants you to feel comfortable. All of my treatment was very successful and at no time did I feel any pain. I recommend this practice to everyone. I am very, very satisfied with my dental care."
Mr. Ree Ellis
"Orthodontia plus the loss of four teeth due to a golf club accident lead to my teeth shifting (a total of eight teeth were gone). I should have had a bridge installed after the golf accident, but I was afraid of dentists – not just the pain, but recriminations for neglecting my teeth. Further, I was single-parenting two children, and had no money for a dentist.
By around 1992, gum disease was evident, and I began losing teeth one-by-one. I could only eat soft food, and was afraid to brush my teeth too hard for fear of losing another one. I knew my smile was ugly and I tended to hide behind my hand when I spoke. I looked at pictures of me ten years earlier, and wondered what happened to my pretty smile. By 2000, my family and friends were urging me to see a dentist. So recriminations or not, I had to find a dentist.
I found Dr. Charles Martin in the Yellow Pages. The ad was clear, concise and extremely informative. I paid Dr. Martin my first visit in September 2001. There were no recriminations, no “how could you let yourself get this bad?” Just, “here is the problem, and here’s how we can resolve it”. If Dr. Martin had reprimanded me, I might not have returned.
Dr. Martin recommended total extraction of my teeth and placing some implants in my lower jaw to attach a customized denture to. During the entire surgery process Dr. Martin and his staff were professional and caring. Dr. Martin even called me the next day (a Saturday) to see how I was doing.
Over the next year and a half and many visits and procedures, I came to know “Dr. Charley” (as I call him now) and his entire staff. They are extremely professional and epitomize “friendly and gentile” dentistry. We have become friends too, and there have been several occasions we have enjoyed uproarious laughter in his office.
I would recommend Dr. Martin to anyone needing a dentist, but especially to those needing dental restoration. Dr. Martin is extremely knowledgeable – he attends several seminars annually to assure he’s updated on the latest techniques and procedures. He is also very competent. I was never uneasy about what was occurring in my mouth. And, he was always there at every step of the process.
In summary, I felt totally cared for by both Dr. Martin and his staff. They genuinely wanted this implant and denture process to work. And the finale to all of this is my beautiful smile – the smile I had when I was twenty.
Thank you Dr. Martin and thank all of you who helped."
Sharon Barkley Foster
"Dr. Charles Martin saved my husband’s life. I know that sounds dramatic, but it is true. When we first met Dr. Martin and his wonderful staff, Darren was extremely fearful of the dentist, had extensive periodontal disease, smoked over a pack of cigarettes each day and was 37 years old.
On our initial visit with Dr. Martin he informed us of the procedures and prosthetics available today, and explained to us our options, from the least expensive and simplest, to the complicated and more costly, and provided all the information needed for Darren and me to make some very difficult decisions. Darren also would need to stop smoking for Dr. Martin to perform the work. One week later Darren stopped smoking!
After an extensive and thorough evaluation, it was determined that none of his teeth could be saved. As you can imagine, this was devastating news for my husband, but with Dr. Martin’s guidance and support, we were able to choose a treatment plan that was right for Darren’s needs and our budget.
Darren chose implants with a permanent bridge on the lower jaw, and custom dentures on the top.
Over the last eighteen months Darren has been through multiple dental extractions and surgeries. Dr. Martin and his staff were always available by phone and appointment when they were needed. Managing Darren’s comfort and fears was always their top priority.
As a registered nurse myself, I have met and worked with many, many physicians. Dr. Martin and his staff are outstanding in their field. They balance skill, compassion, humor, and the latest in medical technology. Now that his periodontal disease is cured and he no longer smokes, I know he’ll be around a long, long time for me to see his beautiful smile."
Kat & Darren Swords
"My professional background has been in customer relations largely in working with physicians. Some of the things I have encountered in physicians’ offices more often than not include front office staff that hide behind glass partitions and don’t acknowledge you when you arrive, difficulty in making an appointment, waiting endlessly to see the doctor, and listening to disgruntled staff just to name a few. So I was enormously surprised to be treated so warmly by Dr. Martin’s staff from the very first phone call when I made an appointment for a consultation. I was hooked after the first visit.
During my first visit, everyone greeted me by my name and had such positive things to say about the practice. Dr. Martin came whistling (he also sings and hums around the office) into the exam room with such enthusiasm and eagerness to meet me. More than his warmth and easy-going manner was his confidence in his ability to help me. I knew immediately I made the right decision to come to this practice.
The dental work I had done was not exactly a walk in the park. It included a dental implant, gum surgery and porcelain veneers. I lost count of how many visits I had and hours I spent in the chair during the eighteen months it took to complete. There were a couple of complications along the way but Dr. Martin always assured me that the extra steps and delays would be offset by a better end result. He was right! I honestly don’t think any other dentist would have been as meticulous and conscientious. And when was the last time your dentist called you after a procedure to see how you were feeling?
Dr. Martin and his staff clearly understand that patient satisfaction is a team effort. The office is such a warm and welcoming environment that’s run very efficiently and professionally. You will appreciate finding a dentist who is a perfectionist and can sing in tune while creating your perfect smile."
"I can’t really recall what year I started coming to Dr. Charles Martin’s office, but I think it was the very end of the nineties. I remember my first visit was a very great experience for me.
Everyone was very friendly and made me feel at ease about having work done on my teeth because as you know, it can be a nerve wrecking experience. But everyone that worked on my teeth made me feel comfortable.
I didn’t feel that great about my smile when I first came in because I had a bad experience with another dentist that suggested I get crowns put on two of my front teeth and I was not pleased with the way they looked at all. I had also lost a couple of teeth after root canals and I was not sure why.
So I found Dr. Martin and he made me a partial denture and I’m very pleased with it. I am looking forward to getting a bridge or implants to replace the partial and I am sure that I want to have the work done here."
"We have an understanding of what the typical fearful or anxious patient experiences – and just how different it can be for them. If this describes you, you’ll be comforted first by a special chairside manner that puts you at ease.
Then there is the matter of getting numb. We use a unique, virtually painless numbing method that is easy to experience.
At age 70, my dental concerns were more about chewing than about smiling. With improper care as a youngster, I lost a number of teeth interfering with my chewing surfaces. As the last chewing surface went, I was forced to make some replacement choices.
After some discussions with other dentists, I resorted to the telephone directory. “Friendly, Gentle, Dentistry” appealed to me. At that point it was Dr. Charles Martin to the rescue.
We discussed an overall dental plan. My requirement for satisfaction was that I not have any removable dental parts. Dr. Martin obliged. It involved 5 implants and at least 6 crowns – extensive work. I needed confidence! Dr. Martin’s staff, which I experienced to be not only friendly to me, but also pleasant to each other (a comforting situation to a new patient) helped build my confidence in Dr. Martin.
Dr. Martin approached the task, confidently, patiently, and gently. He smiled, he hummed, and he talked our way through each procedure. He was so confident about his good work that he earned himself the title “Dr. Smart” by the end of the job.
Yes, I am very happy to have had the work done and I would repeat the decision.
Now at age 73, I am smiling – I can eat apples, carrots, and celery as easily as I can bananas. It makes me feel so healthy.
"I inherited Dr. Charles Martin when he took over my dentists’ practice in 1979. Since that first visit he has been helping me maintain good dental health with numerous procedures. I have been impressed by his pursuit of knowledge in new techniques. He has been a pioneer in the area of dental implants.
A number of fillings and crowns in my mouth give testimony to Dr. Martin’s high standard of excellence.
Approximately fifteen years ago he did a fabulous job of veneer work that has results in my having beautiful front teeth as an octogenarian.
I remind Dr. Martin of my expected exalted status as one of his charter patients. I feel fortunate to be in his good hands."
Dorothy S. Jones
"I have had a lot of dental work done in this office, everything from cleanings to replacing old fillings and taking care of some new ones. I had a broken tooth that was very well taken care of; it was a much better experience than I had anticipated it would be. That tooth required a crown and a root canal. I’ve had a lot of veneers put in to repair teeth that were damaged.
On a scale of 1 to 10, I would rate this office a 9 or 10ish.
I am very pleased with the way I look. The doctors and staff are very good – also very congenial and friendly. They were very concerned about how I was feeling and making sure everything was going okay from my viewpoint.
Over the years I have been to other dentists, some who did a good job also, but the staff here is the best I have ever seen in a dental office.
Some doctors didn’t make me feel very comfortable. Dr. Martin and the other doctors make sure that you feel comfortable. They talk to you and treat you like a person, not like a number.
Two major treatments I had were my implants and veneers, plus the crowns. The treatment process was really pretty good. It was explained to me in advance in great detail of what was going to be done. They told me the stages of how the treatment would occur. The veneers I was not worried about. However the thought of my jaws being cut for the implants bothered me at first, but Dr. Martin made me very comfortable with it.
I just want to add that the staff in general has been very, very good – helpful and friendly. One of the things that make this office so much more incredible than any other office is the willingness to help me with my paperwork and insurance claims. So many offices say, “I will file it for you,” but if there is any problems you have to deal with it. Maybe they don’t use those terms, but that is what happens. Frankly, I don’t have the knowledge to deal with insurance. I don’t know what I need to tell them clinically to fight it and I don’t have a history of what they’ve paid on or haven’t. The staff here, especially Deb has been so helpful with working through Cigna. They have really helped me getting paid on stuff that I would have probably fought for months or years on to get paid. This makes the whole dental experience so much better."
Mr. David Ellis